Posts Tagged ‘twitter’

Link Roundup: Customer service over Twitter, jazz masters and removing clutter

Friday, January 13th, 2012

Each workday, we tweet articles that might be helpful to others in the arts management field. Here’s a summary of the ones we posted this week:

#MondayMarketing

Takeaways: Social media users care if they see unanswered questions or complaints on a company’s social media page — only 11.7% users said they wouldn’t care. The others said they’d be less likely to buy anything from that company, and 49.5% feel that they’d probably be ignored too. The lesson? Reply to questions and concerns!

#TuesdayTech

Takeaways: YouTube is a platform to engage on beyond uploading videos — much like Facebook or Twitter, “follow” your funders and partners by subscribing to their channels and display them proudly on your channel. And, if you haven’t yet, apply for Google for Nonprofits to have access to YouTube for Nonprofits.

#WednesdayWinning

Takeaways: What can we say? We’re thrilled that these Jazz Masters were honored. Congratulations to the National Endowment for the Arts on 30 years of the NEA Jazz Masters program!

#ThursdayTips

Takeaways: Basically, remove some of the clutter from your life!

Don’t wait until Friday to see which articles were tweeted — follow us at @creativemoco!

Hoot, sweet.

Tuesday, February 16th, 2010

I hope everyone had a great Valentine’s Day and President’s Day weekend! In the spirit of Valentine’s Day, I’ve decided to write a love letter to my preferred choice of Twitter client: HootSuite.

Dear HootSuite,

It’s just been a couple of months, but already I see a difference in how I manage AHCMC’s Twitter account. When I used to update through Twitter’s website, I just wasn’t happy. I was going to bit.ly (remember him?) for my URL-shortening needs, then copying and pasting them in Twitter’s web client, then going back to bit.ly to track click-throughs. It was just not working for me.

But you! You billed yourself as “The Professional E-mail Client” and offered me stability, security and efficiency, and I can never thank you enough. Oh, what the heck — I’ll come out and say it — here it goes:

HootSuite, I love you. Let me count the ways:

  • You let me shorten my URLs and track them. No more copying and pasting bit.ly URLs and loading bit.ly to check how many click-throughs each link got — you’ve got it all.
  • You let me schedule tweets. You know I’m busy. This might be counter-intuitive to the rapid fire nature of Twitter, but when I have four or five announcement tweets to send in a day, you let me write them and schedule them throughout the day.
  • You let me see my feed, mentions, direct messages and sent tweets in one screen. I have to scroll sideways, but it’s all there. I’ve even added a box for our arts and humanities organizations list so I won’t miss their tweets.

There are more reasons, but it’s so early in our relationship, I shouldn’t gush. Just know that you rock my socks.

Thanks, Hootsuite. See you tomorrow.

xoxo,
Megan

(Think I’ve fallen for the wrong Twitter client? Let me know what you think and comment below!)